Shipping Policy
HONESTY WELLNESS PROCESSING AND SHIPPING POLICY
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Step #1: Processing Time
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Please allow 2-3 business days (not including weekends or holidays), for us to process your order. All of our products are handled with care due to the safety and sanitary measures put in place. During the holiday season with high volume, processing times could increase slightly, but all customers will be notified to prevent any inconvenience.
Step #2: Shipping Time
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After your order has been processed, please allow an additional 2-5 business days (not including weekends or holidays) for your Honesty Wellness package to arrive! Then you are all set to enjoy your Honesty Wellness experience!
*Possible Carrier Shipping Delays: During the holiday season or COVID-19 things can get really busy for shipping carriers. Therefore, you may experience delays that are not at the fault of Honesty Wellness.
SHIPPING:
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Shipping costs are non-refundable. In the case of a refund, both the original and return costs of shipping will not be refunded.
Customers are responsible for any return shipping costs.
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If returning a shipment worth $40+, we recommend using a trackable shipping service and purchasing shipping insurance. We can’t guarantee we will receive your returned item.
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For exchanges, shipping time will vary depending on mailing address
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LOST OR STOLEN PACKAGE POLICY:
We are so sorry to hear that your Honesty Wellness package has been either lost or stolen. Please see below:
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1). Honesty Wellness is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order.
2). Upon customer inquiry, Honesty Wellness will confirm delivery to the provided address, date of delivery, as well as, tracking & shipping carrier information for the customer to investigate.
3). If after the customer has directly contacted the carrier, and the carrier is unable to locate the missing package, please contact us at support@honestywellness.net with the case number provided from the carrier and we will further assist.